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FAQs
Product & Usage
1. Are Goldstream pumps built for professional use?
Yes. Every Monster Series and Industrial Series pump is built for continuous duty, marine environments, and the kind of fluid-transfer work that breaks cheaper pumps.
2. Can I use a Goldstream pump for my home project?
Absolutely. Our Monster Series is portable and self-priming — no tuning or tricks needed. Plug it in and move fluid.
3. Can Goldstream pumps be used in marine or outdoor conditions?
Yes. Goldstream pumps are tested in real-world marine, biofuel, and industrial conditions — heat, humidity, and long runtimes.
Maintenance & Accessories
1. What maintenance does a Goldstream pump need?
Flush with a compatible fluid after each use and keep seals clean. That's it — our gear pumps are built to run with minimal fuss.
2. Can I buy replacement parts?
Yes. Seals, impellers, gaskets, and full rebuild kits are in stock at the Pump Parts collection.
3. Do you provide installation guides?
Every pump ships with a printed install guide. Digital copies and install videos are linked from each product page.
Warranty & Guarantee
1. Do Goldstream pumps come with a warranty?
Every Goldstream pump is backed by our 1-year limited warranty against defects in materials and workmanship, when used with approved oil-based fluids.
2. How do I register my pump for warranty coverage?
Keep your order confirmation email — it acts as proof of purchase. You can also register your serial number in your account for faster service.
3. What does the warranty cover?
Defects in materials and workmanship under normal use — no fine print, no games. Wear items (seals, gaskets) are covered by a separate 1-year warranty.
4. What if my pump fails?
Call us. We'll get you a replacement or rebuild fast — usually the same week.
Purchasing & Support
1. How fast is shipping and delivery?
Most orders ship same-day from Charleston, SC, with delivery in 2–5 business days anywhere in the continental US.
2. Do you offer bulk or corporate purchasing options?
Yes. Goldstream offers dealer and fleet pricing — call us at (843) 972-4211 or use the contact form.
3. How can I reach a real technician?
Call (843) 972-4211 Mon–Fri, 8am–3pm EST, or email support@goldstreampumps.com. No call centers.
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