Goldstream 1-Year Limited Warranty

We build industrial-grade equipment designed to work hard. If it breaks because of a manufacturing defect, we fix it.

We warrant our pumps to be free from defects in materials and workmanship for one year from the date of purchase. If it wears out from heavy use or is used for the wrong fluid, we stock the parts to get you back up and running.

Coverage Terms

Goldstream Pumps warrants the Motor, Pump Body, and Internal Components for a period of 1 year from the date of purchase.

What this covers:

  • Motor failure under normal load.
  • Casting defects (cracks or porosity).
  • Switch and wiring assembly defects.
  • Gear and shaft defects.

Critical Limitation: Lubricity & Fluid Type

This is the most important rule for these pumps.

These are internal gear pumps. They do not have external grease fittings because the internal bushings and gears are lubricated by the fluid being pumped.

  • Oil-Based Fluids Only: The pump relies on the oil (motor oil, diesel, hydraulic fluid, ATF, vegetable oil) to create a film between the shaft and the bushings.
  • No Water or Solvents: Pumping water, thin solvents, or gasoline will void the warranty immediately. These fluids do not offer sufficient lubricity and will cause seized bushings.

What Voids This Warranty

  1. Pumping Non-Lubricating Fluids: Use with water, water-based solutions, or non-lubricating solvents causes rapid internal failure and is not covered.
  2. Extended Dry Running: Running the pump dry for extended periods will cause the pump head to overheat and seize.
  3. Modification: Disassembling the motor or altering the electrical configuration beyond factory specifications.

Repair & Service Policy

We design our pumps to be serviceable tools, not disposable appliances.

  • In-Warranty: We cover parts and labor. Ship the unit to our North Charleston, SC facility and we will repair it and cover return shipping.
  • Out-of-Warranty: If your pump is outside the 1-year window, or if the damage was caused by a non-warranty issue, we offer flat-rate repair services. We also stock all replacement parts for easy field repairs.

Returns

We accept no-fee returns within 30 days of purchase for unused products in new condition. See our Refund Policy for full details.

How to Initiate a Warranty Claim

Contact us via our contact form with your order number and a brief description of the issue. Our team will respond within one business day.

Goldstream Pumps
2652 Bonds Ave, Suite 203
North Charleston, SC 29405
support@goldstreampumps.com